News Flash: PayPal Broken For 13 Days
May 28, 2008 · Print This Article
Browsing around the Net today, I stumbled onto a blog post that literally had my head shaking for two reasons: (1) I wasn’t aware the problem existed and (2) the problem still hasn’t been fixed after 13 days!
If you rely on PayPal to accept payments from your customers, chances are… this current PayPal problem is affecting your business and most likely, costing you a fortune.
The Problem
For the last 12 days, PayPal has a reoccurring problem with their drop down box that doesn’t allows a customer to make payment to another PayPal user unless both parties are from the same country. While it’s hard to conclude just how much money is being lost as a result of this bug… rest assured the heavy sellers of the Internet are feeling the pain in their pocketbooks.
Worse yet… PayPal is aware of the problem since May 15, 2008 – but 13 days later, the problem still exists and PayPal customers are anything but happy.
As a business accepting payments through PayPal, I am not very happy either. I didn’t even know the problem existed until I happened to land on another blog post! As a consumer of this payment processor, I should be one of the first people to be brought up to date – and this update should have arrived in my mailbox directly from PayPal!
No email here… still waiting. But chances are, after 13 days already gone – that email will never arrive.
How can PayPal treat this problem as not being important enough to fix immediately?
While I am no programmer, by any means, I do understand HTML. It’s a drop down box on a web page for crying out loud. In my opinion, this problem could be fixed in a matter of minutes! Why then does it take PayPal 12+ days to remedy the problem? How much more money do consumers have to lose as a result of this bug before PayPal agrees enough is enough?
Here’s the original post that got my heart pumping:
Read from Clicky the Blog
The Solution
Frankly, if this is the type of customer service we can expect from the likes of PayPal, I say RUN to find a new payment processor and never look back!
What do you think?
Hi Bonnie,
Thanks for bringing this to my attention. I use paypal and wasn’t aware of the problem either. I have run into a couple of other problems with them but this is the one that hits the bottom line. I have a friend over on pay pal and follow you on twitter. Thanks for making this post.
Annie
Anne,
You are so welcome!
I was so upset when I originally read about this PayPal bug, which quickly turned into disgust because I sell lots of CD products overseas.
When my sales started dwindling, it didn’t dawn on me that it would be because of a bug in my payment processor. I figured, something else was amiss. Now that I know what the REAL culprit is, I’m not the happiest camper on the block.
I would hope PayPal comes to their senses (and soon)… to get this problem rectified.
All good things,
Bonnie